MOBUONLINE LTD. (operator of mobuonline.com) is dedicated to providing you with excellent customer service.
Please contact us by email: firstname.lastname@example.org with any questions or comments.
We aim to respond to emails within 1 hour during business hours (9:00am – 5:30pm Monday to Friday, excluding bank holidays) but may take up to 24 hours. MOBU is on the Road frequently during weekdays and most Saturdays. On Saturdays we will do our best to respond to your emails as quickly as possible but you may not receive a response until Monday. Sundays we are closed.
Our Contact details:
MOBUONLINE LTD 19 St Christopher's Way, Patriot Way Business Park, Pride Park, Derby DE24 8JY Tel: 0845 600 6692 Email: email@example.com
Making a purchase
Making a purchase could not be easier - just browse our online collections, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, you may continue shopping or proceed to the checkout and you will be asked for a few simple details that we need to be able to satisfy your purchase.
All of our transactions and postage costs are in British pounds sterling and apply to UK customers. For customers outside the UK, wishing to make a purchase, please e-mail us at firstname.lastname@example.org and we will be happy to deal with your enquiry.
If your item is not currently in stock, we will contact you immediately to advise you on how long you are likely to have to wait for it to be available. You will always be emailed with the option to cancel your order.
VAT at the current rate has already been included in all of our prices.
Credit card security
Digital signatures are used throughout the system in order to ensure that transactions arriving at a gateway are from an identifiable merchant, and that any information passed back to the merchant is from a SAGEPAY gateway.
Each signature uniquely identifies its source. Gateways also communicate with each other and with the control system using such digital signatures. In the event that a merchant's digital signature becomes a security risk (e.g. if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within the system.
SAGEPAY is the official Certification Authority (root CA) for these signatures.
All communications within the system are strongly encrypted using 2048-bit RSA encryption with variable 168-bit session keys (i.e. each transaction uses a new key). This is significantly (many billions of times) more secure than standard browser SSL security provided by, e.g. Internet Explorer. SAGEPAY encryption is also much more secure than that specified for the SET (Secure Electronic Transaction) protocol.
If we are unable to fulfill your order we will ensure you receive a full refund. Back ordered items are not charged until they are posted.